Because our products are food, we cannot accept returns for reasons other than damaged or lost goods. When you place an order through our store, we take every measure to make sure the products arrive to you safely and in top shape. Should you, by any chance, receive a damaged shipment or if your package has been lost or stolen, please email us directly and include your name, order number, and any photos you can share of the damage—we’ll get you taken care of right away!
You can email us at: [email protected]
In the event your package returns to us because it was undeliverable, we will cancel the order and refund you the amount of your purchase, less the shipping charge.
We typically ship orders within 1 business day of receiving it. Most of our packages will be shipped Priority Mail via USPS and will be delivered within 2-5 business days. Occasionally we ship via UPS or FedEx Ground if the packages are heavier in weight.
A shipping confirmation with tracking info is provided as soon as the order ships. Check you spam folder if you do not see your shipping confirmation, or feel free to contact us at [email protected]
Products ordered while on backorder will be delivered when they are received in stock and we will do our best to deliver the item by the estimated date. All in stock items will be shipped separately from backorderd items.
At this time, we do not ship outside the United States.
Question
Terry Aycrigg –
I’m a first timer in Mediterranean cooking. I hear it is a really healthy diet. Is the exotic 4-pack salt free? Also, where can I find the description of he flavors of the exotic 4-pack?
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Saba Karadsheh –
Hi Terry. The spices are not salt-free. If you view each spice individually (you can find links next to each individual spices), you will find the ingredients of each spice and a short description of the flavors. Hope that helps!
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Ann Holliday (verified owner) –
I tried this bundle thinking it might be too overwhelming for my taste but it is perfect. This is a good selection to try for the first time, not too hot or spicy but adding so much flavor to your meals. These spices are extremely fresh which is very hard to find in grocery stores. I will be adding to my collection soon as I want to try everything. Thanks again for offering your recipes and products.
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Saba Karadsheh –
Thank you so much for that feedback! We’re so glad you are loving the spices!
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Question
Dorothy Hulan –
Do you have these available in sample sizes to order – I am new to Mediterranean cooking and don’t know which spices my family would like.
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Saba Karadsheh –
Hi Dorothy! Unfortunately we do not carry small sample sizes.
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Patricia Faust (verified owner) –
I purchased the Exotic 4 pack. I’ve been looking for these spices in your recipes and haven’t had much luck except for the Sumac. What types of dishes and or meats should I use these on? Aleppo Style Pepper, Harissa, Za’atar and Sumac.
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Saba Karadsheh –
Hi Patricia, you can find links to recipes on the product pages of each spice. Or you can go to http://www.themediterraneandish.com and do a search for each of the spice. You should be able to find results showing recipes that contain the spice you’re looking for. Enjoy!
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