100% Satisfaction Guarantee

At The Mediterranean Dish, we want you to feel completely confident and satisfied with your purchase. That's why we offer a 100% Satisfaction Guarantee. If, for any reason, you are not completely happy with your order, we will gladly refund your purchase price.

Here's how our 100% Satisfaction Guarantee works:

  1. Eligibility: This guarantee applies to all products purchased directly from The Mediterranean Dish within the last 30 days.
  2. Initiate a Return: To initiate a return and request a refund, please contact our customer support team within 30 days of receiving your order. You can reach us via email at sales@themediterraneandish.com. We will gladly take care of you. 
  3. Return the Product: If your product is unopened, we may ask you to return the product to us. We will provide you with detailed instructions on how to return the product. Please ensure that the items are securely packaged to prevent any damage during transit. You may use the original packaging material to do so.
    • Damaged Product: If your product is damaged, please send a picture of the damaged product in your email. Our customer support team may contact you for further information.
    • Incorrect Address: If the shipping address is entered incorrectly in the order, we will not be able to send a replacement or issue a refund.
    • Missing Packaging: For missing packages, an investigation will be completed before a replacement or refund can be issued.
  4. Refund Process: Refunds will be issued to the original payment method used during the purchase. Please allow 3-5 business days for the refund to be processed and reflect in your account.

We value your trust and satisfaction as our customer. If you have any questions or concerns about our Satisfaction Guarantee, please do not hesitate to contact our customer support team at sales@themediterraneandish.com. We are here to assist you and ensure that you have the best possible experience with The Mediterranean Dish.

We appreciate your support and are committed to providing you with exceptional products and service.

Sincerely,

Suzy Karadsheh, CEO

The Mediterranean Dish