Because our products are food, we cannot accept returns for reasons other than damaged or lost goods. When you place an order through our store, we take every measure to make sure the products arrive to you safely and in top shape. Should you, by any chance, receive a damaged shipment or if your package has been lost or stolen, please email us directly and include your name, order number, and any photos you can share of the damage—we’ll get you taken care of right away!
You can email us at: [email protected]
In the event your package returns to us because it was undeliverable, we will cancel the order and refund you the amount of your purchase, less the shipping charge.
We typically ship orders within 1 business day of receiving it. Most of our packages will be shipped Priority Mail via USPS and will be delivered within 2-5 business days. Occasionally we ship via UPS or FedEx Ground if the packages are heavier in weight.
A shipping confirmation with tracking info is provided as soon as the order ships. Check you spam folder if you do not see your shipping confirmation, or feel free to contact us at [email protected]
Products ordered while on backorder will be delivered when they are received in stock and we will do our best to deliver the item by the estimated date. All in stock items will be shipped separately from backorderd items.
At this time, we do not ship outside the United States.
Maggie Williamson (verified owner) –
I purchased several of your spices, and love them. I really wish that you had recipe links on the product purchase page. I have your spices in my cabinet and I’m not sure how to use them. Real estate in my spice cabinet is valuable and I want every spice to be put to maximum use. If you posted recipes on the spice pages, we’d get a sense of just how much each spice can be used.
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Admin Saba Karadsheh –
Thanks Maggie! That’s a great idea! We will compile some of the most popular recipes and link to them from within the product pages. Stay tuned!
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MrsH (verified owner) –
I truly love this Aleppo Style Pepper. I find myself thinking of it when I am in a restaurant imagining how good it would be on my omelet, or chicken, or salad. You really must try this if you like anything with a hint of pepper in it. It is my new obsession!!!
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Admin Suzy Karadsheh (verified owner) –
Oh that’s wonderful! Thank you so much for sharing. We love it as well on all sorts of dishes, including eggs!
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